What to expect in Croatia - important information for visitors

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If you're coming to Croatia, there is important information you need to follow.

The journey

Travellers

  • Where possible, book your ticket online to reduce gatherings i.e. at ticket machines.

Transport companies

  • May advise via their websites how to avoid peak hours and plan your journey accordingly.

Start of the journey

Travellers

  • Where possible, check-in in advance and electronically
  • Arrive early at the hub when advised by your carrier, and always respect social distancing (1.5 – 2 m) when required
  • In the station/port/airport, you may have to wear a facemask

Stations/ports/airports

  • Should ensure regular cleaning and disinfection of stations/ports/airports
  • Should make hand-sanitiser available
  • May remove tables and benches to avoid crowding
  • Should ensure distancing at luggage drop-offs, at security and border control points, and during boarding/embarking. Pay attention to floor markers

During the journey

Your health remains the key priority – whichever means of transport you choose!

Travellers

  • You may be required or advised to wear a face mask
  • you may be separated from other passengers, especially if you are travelling alone
  • you may be asked to board through a rear door, to protect both you and the driver
  • you may not be able to buy goods, including food and beverages, on board to avoid contact as much as possible

Transport companies

  • May be required to allow fewer passengers on board
  • May need to install protective barriers between you and the driver
  • Should ensure appropriate ventilation
  • Should have a strategy in place in case passengers fall ill or show symptoms during the journey
  • Should clean and disinfect vehicles regularly
  • Should have doors open automatically, where possible – so passengers do not need to touch any buttons or door handles
  • Should make sanitising/disinfecting gel available on board

Arriving at the hotel

Protocols for guests in hospitality establishments

  • Read carefully information for guests
  • Respect physical distancing: a distance of 1.5 to 2 meters should be applied in the communal areas of the whole establishment
  • Consider infection prevention and control measures:
    • respiratory etiquette, i.e. coughing or sneezing into a paper tissue or the elbow bend
    • hand hygiene: wash your hands with soap, single use paper towels or automatic dryers, and alcohol-based hand rub solutions
    • use face masks

Protocols for staff in hospitality establishments

  • Ventilation: increasing the number of air exchanges per hour and supplying as much outdoor air as possible is recommended
  • Cleaning and disinfection: cleaning of frequently touched surfaces as often as possible is key. Examples: doorknobs and door handles, chairs and armrests, table-tops, light switches, etc.
  • Staff should be given instructions on procedures for post check-out cleaning, the treatment of cleaning equipment, waste management, laundry and personal hygiene following cleaning

End of the journey

  • When you pick up your luggage, distancing should be ensured
  • should a fellow passenger discover having the coronavirus shortly after the journey, contact tracing and warning measures could be used to warn you and reduce the risk of spreading the virus further. This could be done through mobile apps, you may use on a voluntary basis and with the highest level of data privacy.
Official recommendations from Croatian institute of public health are HERE